Battery Town Nationwide Warranty

At Battery Town, our batteries are backed by nationwide warranty support, giving you peace of mind wherever you are in New Zealand. Warranty periods range from 6 to 60 months, depending on the battery brand, model and how it’s used. If your battery develops a manufacturing fault within the warranty period, bring it into your nearest Battery Town with proof of purchase. Our team can test the battery, explain what’s covered and help you through the warranty claim process.

Warranty coverage and claims:
Batteries failing due to manufacturing defects within the warranty period can be returned for replacement or refund, requiring proof of purchase and possible testing. The warranty period does not extend with replacements, and customers bear return costs while Battery Town covers replacement batteries if claims are accepted.

Warranty periods

Warranty periods vary depending on the battery brand, model, application and how the battery is used.

Endurant Start Master and Varta Automotive batteries

Endurant Start Master and Varta Automotive batteries are covered by a 36-month warranty from the date of purchase.

Other Endurant and Varta Commercial batteries

Other Endurant and Varta Commercial batteries are covered by a 24-month warranty from the date of purchase.

MotoBatt and Remco Standby batteries

MotoBatt and Remco Standby batteries are covered by a 12-month warranty from the date of purchase.

Remco Lithium batteries

Selected Remco Lithium batteries are covered for up to 60 months, depending on the battery model and application.

Taxi, rideshare and high-frequency commercial use

Batteries used in taxis, rideshare vehicles or other high-frequency commercial applications are covered by a reduced 6-month warranty.

Your local Battery Town can confirm the warranty period that applies to your battery.

Warranty exclusions

Warranty claims are excluded for batteries that have:

  • No proof of purchase
  • Been used incorrectly or for an incorrect application
  • Passed the warranty period
  • Signs of mishandling, such as case or post damage
  • Leaked due to case damage
  • Tampered labels or date codes
  • Evidence of overcharging or undercharging
  • Normal wear and tear or reached the end of their service life
  • Faults caused by the vehicle’s charging system
  • Sulphation or capacity loss from prolonged storage, infrequent use or short trips
  • Damage from exposure to extreme temperatures outside the battery’s rated operating range

Battery testing

A flat or underperforming battery isn’t always caused by a manufacturing defect. Problems with the vehicle’s charging system, electrical equipment or the way the vehicle is used can also affect battery performance. That’s why a Battery Town technician may test the battery before approving a warranty claim. This helps us identify the cause of the problem and determine whether the battery is covered.

Proof of purchase

Please keep your receipt, invoice or other proof of purchase for the full warranty period. Proof of purchase is required to confirm when and where the battery was purchased, the battery model and the warranty period that applies.

Nationwide warranty support

With Battery Town specialists located throughout New Zealand, warranty assistance is never far away. You can bring your battery into your nearest Battery Town, even if you purchased it from another Battery Town location. Bring your proof of purchase with you and our team will assess the battery, explain what’s covered and help you through the next steps.

Need help with a warranty claim?

Contact your nearest Battery Town or call 0800 566 667 for nationwide warranty assistance.